Updated FAQs September 2020

 

Is the Library open?
As of Monday, June 8, all Library locations will be open. Hours have been modified to:

Monday through Friday, 9 am to 7 pm

Saturday, 10 am to 5 pm.

The Library will also be closed on Sunday.

The drive-thrus at all locations are also open during business hours to pick up holds.  Please place items on hold prior to pick-up at www.kentonlibrary.org or by calling (859) 962-4000. Book drops are open 24 hours a day, seven days a week.

One visit per day, two hour maximum.



Do I have to wear a mask when I visit?

Effective Friday July 10, 2020 at 5:00 p.m. anyone coming into our buildings MUST wear a mask.  The governor has issued an Executive Order mandating masks at retail locations and front facing businesses. Exemptions include children under 5 and those with medical issues.

All staff are required to wear a mask while working. The Library is following Kentucky’s Healthy at Work guidelines (https://govstatus.egov.com/ky-healthy-at-work).


 

What can I expect when I visit?

While we are glad that the Library is open to the public again, service will look a bit different.

Per government guidelines, we are limited in the number of people who can be in the Library at any one time. In order to allow as many visitors access to the building as possible, we are providing quick services such as:

  • One visit per day, two hour maximum
  • Grab and go browsing of items
  • Two hours of computer use
  • Quick reference assistance
  • Copy, scan and fax
  • Study rooms may be booked for two hours

Depending on the number of people visiting at any one time, there may be a wait to get into the building. Additionally, you may notice the furniture has been moved. Due to occupancy limits per governmental guidelines, during this phase of the Library’s reopening, our focus is on allowing patrons to quickly come in and complete their business. However, if you need the assistance of a chair, please ask a staff member.

 


Why are there limits on computers?

There are limited times on computers to provide access to as many people as possible given the fact that we have fewer computers available due to social distancing guidelines.

 


Why can’t I stay as long as I want?

While we’d love people to stay, right now we are trying to get as many people in the building as possible. To ensure fair and reasonable access to as many Library users as possible, we’ve had to enact building occupancy limits.  This also allows the Library to best comply with social distancing guidelines put in place by the Governor.

 


How are you keeping items and the buildings clean?

Since the Library closed in early March, staff have been cleaning and modifying the branches and its procedures to ensure a safe environment. The Library is following Kentucky’s Healthy at Work guidelines (https://govstatus.egov.com/ky-healthy-at-work). Additionally, all items that are returned are placed in a 72-hour quarantine before being returned to the shelves. See additional precautions taken here.

 


Why are my holds in transit for so long?

Once items are checked in, they go into quarantine for 72 hours. This includes holds, which will show as being in transit status. After 72 hours they are checked in and made available as holds for you to pick up.

 


Are there going to be Library programs again?

Yes! Due to current social distancing guidelines and space limitations regarding the number of people allowed in the building, we are unable to offer in-person programs of more than 10 people. We are continuing to monitor state and health official guidelines and will expand in-person programming when permitted. Currently we offer many programs online through Facebook and Zoom. Click here for a calendar of events.

 


Can I use the meeting and study rooms?

Small study rooms are available for 1-2 people. We will continue to modify Library use as the governmental guidelines are updated. Reserve a study room.

 


Will the Local History and Genealogy Department be open?

The Local History and Genealogy Department will be open the same hours as the building, 9am to 7pm, Monday through Friday and 10am to 5pm on Saturday.  Due to limited computer availability and occupancy limits, only four researchers at a time will be allowed access to the space.

  • Due to limited computer availability and occupancy limits, only 6 researchers at a time may will be allowed access to the space.
  • Researchers wishing to reserve a time slot to visit the department will be able to do so by calling the Local History Desk at 859-962-4070.
  • Research appointments will be available for a maximum of two hours a day.
  • Researchers will be limited to 1 one-hour computer reservation per day.
  • Circulating collections will be available for public browsing.
  • If there are no researchers or reservations, the floor may be opened up for other purposes.
  • Patrons can schedule a one-hour appointment via a phone call, online through a virtual meeting, or in-person at the Covington branch. Phone and virtual appointments are available Monday – Friday between 10 AM and 4 PM. Invitations for virtual meetings will be sent via email. To schedule your appointment call the Local History & Genealogy Department at (859) 962-4070.

Is the tool lending library open?

Yes, you can borrow tools from Empower Tools. Click here for details on how to start borrowing.

 


I have a lot of books to donate. Where can I take them?

If possible, please hold onto your donations at this time. Volunteers donate their time to process and sort donated materials and they are not returning to the Library just yet. However, we will accept them. If you have a large donation, please take it directly to the William E. Durr Branch, 1992 Walton-Nicholson Road, Independence, 41051. This is where donated items are stored and processed.


 

Is the Summer Reading Celebration still happening?

Yes, we still encourage everyone to participate in the Summer Reading Celebration. You can do so on the app or in person. Learn more at https://www.kentonlibrary.org/src.


What services are available at the drive-thru?

You can:

-Drop off items in drop box before picking up items at window

-Pick up holds

-Renew Library card

 


Please do not:

-Pick up or return large items like telescopes

In order to expedite the lines at the drive-thru, please place your items in the book drop before picking up items at the window.  All returned items will be kept in quarantine for 3 days.

 


Can I walk up to the drive-thru?

We will provide walk-up service at the drive-thru as long as it is safe for the walkers to do so.

 


How many items can I put on hold?

In order to ensure that everyone has an opportunity to get what they need, up to 100 holds can be placed online at this time.

 

Will I be fined for overdue items?
No. Overdue fees for returned items will not be charged.


Did I lose my hold on my items while the library was closed?
No, your current holds will remain on hold. You will be notified when it is ready for pickup.


How will I be notified when my items are ready?

When you place items on hold, you are given options of the location in which you wish to pick up. You are also asked how you want to be notified, phone call, text or email. You can verify or change notifications via calling or chatting the library.


Can I get a library card through the drive-thru?
Yes! You can apply for a library card online here: https://www.kentonlibrary.org/library-card
We will email a library card number to you within 24 hours. Physical cards will be mailed to your provided address.

In addition, if you are a Kenton County resident, you can sign up to for an instant digital library card that will allow you to access eBooks, audiobooks, TV, movies, and music through our Overdrive (Libby) and Hoopla services. Click here for information on using Overdrive (Libby) and Hoopla.


What if my library card is expired?

You can contact the library during open hours to renew your card via the chat function or calling (859) 962-4000. You can also contact the library through Facebook messenger.


What if I lost my library card?

Staff can access your account using name and other pertinent details from the information you’ve provided.


If I have a question how can I ask a librarian?
We are currently answering questions via our online chat services, via email and you can call during open hours.  In addition, we are monitoring all our social media pages on a regular basis for questions. We are here to help!


What online resources can I access?
We have many great resources available to help support our community while our physical branches are closed. The library provides online access to e-books, audiobooks, magazines, homework help, genealogy databases, and more! Check out the Library’s digital resources.

 


Is the library hosting online events while the library is closed?
Yes! The library is hosting daily Facebook Live Events. Events can also be found on our Youtube Channel.

Full Calendar of Events


Facebook / Instagram / Zoom Live Schedule:
This schedule is subject to change, please check our events calendar for up to date information. 

September 2020

Sunday

7pm: Mind:ful Moment

 

Monday

9am: Mindful Mondays Yoga

4pm: Makerspace Mondays

 

Tuesday

10am: Preschool Storytime

12:30pm: Tech Time Tuesday

 

Wednesday

10am:  Cuento Español/Spanish Storytime

4pm: Misc. Programs

 

Thursday

10am: Storytime @ 10 (Zoom)

 

Friday

1st and 3rd Fridays @ 10 AM: Local History and Genealogy Live

5pm: Trivia or Cooking with Dagmar

 

Saturday

 

 

Where can I find up–to–date information about the COVID-19 (Coronavirus) pandemic?
Visit our Covid-19 Resources page for more information about Covid-19 (Coronavirus) and other community assistance resources. https://www.kentonlibrary.org/2020/covid-19-resources

Print Friendly, PDF & Email