Updated FAQs May 2020

 

Is the library open?
The drive-thru at all locations will reopen on Monday, May 18 with limited service hours. Hours are Mondays, Wednesdays and Fridays from 11 am to 7 pm and Saturdays from 1-5 pm. Please place items on hold prior to pick-up at www.kentonlibrary.org or by calling (859) 962-4000 during open hours.

 

What services are available at the drive-thru?

You can:

-Drop off items in drop box before picking up items at window

-Pick up holds

-Renew Library card

 

Please do not:

-Pick up or return large items like telescopes

 

In order to expedite the lines at the drive-thru, please place your items in the book drop before picking up items at the window.  All returned items will be kept in quarantine for 3 days.

 

How many items can I put on hold?

In order to ensure that everyone has an opportunity to get what they need, up to 15 holds can be placed online at this time.

 

When do I need to return items I have?

Items checked out prior to closing are all due June 1.  We will resume automatic renewals at that time.

 

Will I be fined for overdue items?
No. Overdue fees for returned items will not be charged until the libraries fully reopen.

 

Did I lose my hold on my items while the library was closed?
No, your current holds will remain on hold. You will be notified when it is ready for pickup.

 

How will I be notified when my items are ready?

When you place items on hold, you are given options of the location in which you wish to pick up. You are also asked how you want to be notified, phone call, text or email. You can verify or change notifications via calling or chatting the library.

 

Can I get a library card through the drive-thru?
Yes! You can apply for a library card online here: https://www.kentonlibrary.org/library-card
We will email a library card number to you within 24 hours. Physical cards will be mailed to your provided address.

 

In addition, if you are a Kenton County resident, you can sign up to for an instant digital library card that will allow you to access eBooks, audiobooks, TV, movies, and music through our Overdrive (Libby) and Hoopla services. Click here for information on using Overdrive (Libby) and Hoopla.

 

What if my library card is expired?

You can contact the library during open hours to renew or card via the chat function or calling (859) 962-4000. You can also contact the library through Facebook messenger.

 

What if I lost my library card?

Staff can access your account using name and other pertinent details from the information you’ve provided.

 

If I have a question how can I ask a librarian?
We are currently answering questions via our online chat services, via email and you can call during open hours.  In addition, we are monitoring all our social media pages on a regular basis for questions. We are here to help!

 

Hours of Operation:
Monday, Wednesday, Friday 11a-7p
Saturday: 1p-5p

 

What online resources can I access?
We have many great resources available to help support our community while our physical branches are closed. The library provides online access to e-books, audiobooks, magazines, homework help, genealogy databases, and more! Check out the Library’s digital resources.

 

Is the library hosting online events while the library is closed?
Yes! The library is hosting daily Facebook Live Events.

Facebook Live Schedule: 

 

May 2020

Sundays

2pm: Genealogy Chat: Receive genealogy tips, ask questions, and more!

 

Mondays

9am: Mindfulness Mondays: Do breathing exercises and meditation with Ms. Erin.

4pm: How To: Crafting, cooking, gaming, and more with Ms. Kari and Ms. Jill!

 

Tuesdays

10am: Preschool Storytime with Ms. Amy

12:30pm: Tech Time Tuesdays: Ask our tech team any questions you might have like how to download eBooks or stream movies for free!

 

Wednesdays

10am:  Spanish Storytime: ¡Cuéntame un Cuento! Join us for a bilingual storytime.

4pm: How To: Crafting, cooking, gaming, and more with Ms. Kari and Ms. Jill!

 

Thursdays

10am: Preschool Storytime with Ms. Amy

 

Fridays

10am every other Friday: Live Trivia

4pm:  Finally Friday Yoga: Practice restorative yoga with Ms. Erin.

 

Saturdays

10am: Preschool Storytime with Ms. Amy

 

 

June 2020

Sunday

7pm: Bedtime Pajama Stories

 

Monday

9am: Mindful Mondays Yoga

4pm: How-To For Adults

 

Tuesday

10am: Preschool Storytime

12:30pm: Tech Tips Tuesday

 

Wednesday

10am:  Cuento Español/Spanish Storytime

4pm: How-To For Kids/Families

 

Thursday

10am: Storytime @ 10

4pm:  Tiempo Creativo/Creative Time

 

Friday

June 5 & 19, 10am: Kentucky History

June 12 & 26, 10am: Trivia

Weekly, 4pm:  Finally Friday Yoga

 

Saturday

10am: Preschool Playart

 

 

Where can I find up–to–date information about the COVID-19 (Coronavirus) pandemic?
Visit our Covid-19 Resources page for more information about Covid-19 (Coronavirus) and other community assistance resources. https://www.kentonlibrary.org/2020/covid-19-resources

 

 

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