Library Card & Account FAQs

  • General Questions

    Yes, your library card will expire. Expiration dates depend on borrower type, but are usually three years after card creation. 

    Please notify the library if you lose your library card.  859-962-4000 

    If you forget your library card we can look up your account with a valid photo ID.  You can also download the Library app and save your card in the app. Children can verbally verify their account information.   

     

    Yes, they can pick up your holds if they have your library card number.  

    Yes, items can be returned at any library branch.  We have book drops at each location’s drive-thru so items may be returned even if the library is closed.  

  • Get a Library Card

    Yes, you may be eligible for a card if you live in the nearby counties of Kentucky and Ohio

    Yes, you’ll need a parent or guardian’s permission. If you are unable to get permission you can still get a limited card that can be upgraded with your adult’s permission.  

    Yes, you can apply online for a library card.

  • Borrowing

    Items may be renewed five times (for the checkout length) if no one else has requested the item.  Renewals will be attempted automatically.  

    You may renew materials online or by calling the library at 859-962-4000. 

    Item Type  Loan Period (days)  Renewals Allowed Renewal Period (days) Maximum per account 
    Audiobooks  28  5  28  50 
    Books  28  5  28  50 
    14 day books  14  5  14  50 
    Book Discussion Kits  56  0  0  3 
    Compact Discs  28  5  28  50 
    New Compact Discs  28
    5  28
    20 
    Video Games  7  5  7  2 
    Holiday items  28  5  28  50 
    Juvenile Children’s Van  56  0  0  20 
    Magazines  28  5  28  50 
    New DVDs  7  5  7  10 
    DVDs  7  5  7  50 
    Electronic devices  28  5  28  50 
    Quick Picks-Video  7  0  0  2 
    Quick Picks-Print  14  0  0  3 
    Wifi Hot Spots  14  5  14  1 
    Library of Things  14 1 14  1 
    Maker Kit  28  5  28  3 

    Total of 50 items per card limit 
    Some borrowers may have a higher or lower limit. Please check with a staff member if you have questions. 

    Yes, items may returned to any Kenton County Public Library.  Please do not return Kenton County Public Library books to Boone or Campbell county libraries.  

    Books: 50 items
    Compact Discs: 50 items
    Videos and DVDs : 50 items
    Holiday materials: 5 item limit
    Video Games: 2 item limit
    Quick Picks: 3 books & 2 DVD limit 

    Adult STREAM Kits: 1 item limit
    Adult Library of Things: 3 item limit
    Adult Stream Kits: 1 item limit
    Empower Tools: 3 item limit
    Maker Kits: 3 item limit
    Wifi Hotspot: 1 item limit 

    Total of 50 items per card limit
    Some borrowers may have a higher or lower limit. Please check with a staff member if you have questions.  

    Yes, they can pick up your holds if they have your library card number.  

    Yes, items can be returned at any library branch.  We have book drops at each location’s drive-thru so items may be returned even if the library is closed.  

  • Automatic Renewals

    No 

    Yes 

    No 

    You will receive an email that an attempt to auto-renew has been attempted.  Please check your account to verify.   

    Quick PIcks 
    All Kits, including Book Club Kits 
    Laptops

    Most items not requested by another patron will be automatically renewed. 

  • Holds

    The phone number from which SMS messages from the library will be sending is 859-594-8075.

    Yes, the Covington, Erlanger and Independence branches have a drive-thru for pick-up and returns.  

    Your hold will be held for three days.  

     

    When your hold is ready, we will contact you via your preferred method: phone, text, or email. 

    Yes, you may change your location in the online catalog or call 859-962-4000. 

    Yes, you may suspend your holds in the online catalog.  

    You may place up to 50 requests.  

  • Mobile App

    You can reset your PIN in the classic catalog, call with your library card number and address or visit any location. 

    You can see the items you have checked out, renew items, place holds, search the catalog, save your library card in the app and checkout books using mobile checkout. 

    You login to the app with your library card number or username and PIN/password. 

    Yes our app is available for your iOS, Android or Kindle Fire device.  iOS  –   Android

    Find more apps on our digital library page. 

  • Fees

    • Libraries across the nation are realizing that fines create barriers to use.
    • While fines are a nice supplement to the library’s budget, it is more important that the people who might not be able to use the library because they cannot afford the fines have access to the library.
    • We also had a fine amnesty month last year and results from a poll indicated that people were interested in more fine free events.

    Due to internal procedures, patrons cannot purchase items to replace lost items.

    If you lose or damage an item you will be charged for a replacement item. 

    If you forget to return items we will send you a reminder.  You will not be charged late fees.  You will be charged for a lost item if it is not returned. 

    You can login to the classic catalog to pay your fees or pay them in person at any location. 

    The library does not charge fines for most late items.  Fines still apply to Empower Tools.  A charge may be applied to your account if an item is overdue by 30 or more days. You will be charged for the item if it is not returned.

  • Library of Things

    Search for "Library of Things" in the library catalog to search for non-book items.  Please look at the checkout period FAQ for loan information. 

    Library of Things - Non Book Items

  • Drive Thru

    At this time KCPL does not offer curbside service. Feel free to use our drive-thru at Covington, Erlanger and Independence

    At this time we are unable to check out or accept returns of our telescopes through the drive-thru. You must come inside the branch. 

    The drive thru is open when the branch is open. Erlanger closes one hour before the branch.

    Yes, all three of our locations have a drive thru. 

  • Library Card Renewals

    If your card has expired you may call the library at 859-962-4000 or email weblib@kentonlibrary.org and ask for your card to be renewed. Please verify your current address when renewing.  You may also renew in person at any location.